{"id":6852,"date":"2026-05-01T16:19:50","date_gmt":"2026-05-01T13:19:50","guid":{"rendered":"https:\/\/ryjik.md\/?page_id=6852"},"modified":"2026-07-30T21:42:20","modified_gmt":"2026-07-30T18:42:20","slug":"retur","status":"publish","type":"page","link":"https:\/\/ryjik.md\/ro\/retur\/","title":{"rendered":"Retur"},"content":{"rendered":"\n<p class=\"has-large-font-size wp-block-paragraph\">Accept\u0103m returul conform Legii Republicii Moldova nr. 105-XV din 13.03.2003 privind protec\u021bia consumatorilor. Dac\u0103 produsul nu vi se potrive\u0219te sau v-a\u021bi r\u0103zg\u00e2ndit, ave\u021bi 14 zile pentru returnare de la data primirii. Defectele \u0219i produsele expirate sunt acceptate pe garan\u021bie separat.<\/p>\n\n\n\n<figure class=\"wp-block-table is-style-stripes ryjik-tariff-table\"><table>\n<thead>\n<tr><th>Categorie<\/th><th>Termen<\/th><th>Condi\u021bie<\/th><\/tr>\n<\/thead>\n<tbody>\n<tr><td>V-a\u021bi r\u0103zg\u00e2ndit, nu vi se potrive\u0219te<\/td><td>14 zile<\/td><td>ambalaj original intact, nefolosit, cu bon; livrarea retur \u2014 pe contul cump\u0103r\u0103torului<\/td><\/tr>\n<tr><td>Defect sau termen expirat<\/td><td>p\u00e2n\u0103 la finalul garan\u021biei<\/td><td>fotografie \u0219i bon de cump\u0103rare<\/td><\/tr>\n<tr><td>Hran\u0103 deschis\u0103, igien\u0103, vrac<\/td><td>nu se returneaz\u0103<\/td><td>Hot\u0103r\u00e2rea Guvernului RM nr. 1465 din 08.12.2003<\/td><\/tr>\n<\/tbody>\n<\/table><\/figure>\n\n\n\n<div class=\"wp-block-group ryjik-info-section\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n\n\n<h2 class=\"wp-block-heading\">Dac\u0103 produsul nu vi se potrive\u0219te sau v-a\u021bi r\u0103zg\u00e2ndit<\/h2>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n\n<h3 class=\"wp-block-heading\">Ce se poate returna<\/h3>\n\n\n<ul class=\"wp-block-list\">\n<li>produsul nu a fost folosit;<\/li>\n<li>se p\u0103streaz\u0103 aspectul comercial, ambalajul de fabric\u0103, sigiliile \u0219i etichetele;<\/li>\n<li>exist\u0103 document de achizi\u021bie: bon fiscal, factur\u0103 sau chitan\u021b\u0103 electronic\u0103;<\/li>\n<li>nu au trecut 14 zile de la data primirii.<\/li>\n<\/ul>\n\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n\n<h3 class=\"wp-block-heading\">Ce nu se poate returna<\/h3>\n\n\n<ul class=\"wp-block-list\">\n<li>hrana uscat\u0103, conservele, recompensele deschise;<\/li>\n<li>orice produs cu ambalajul original deteriorat;<\/li>\n<li>produsele comercializate la c\u00e2ntar;<\/li>\n<li>preparatele veterinare, antiparazitarele, igiena \u0219i cosmeticele dup\u0103 desigilare;<\/li>\n<li>accesoriile \u0219i hamurile cu urme de utilizare.<\/li>\n<\/ul>\n\n<\/div>\n\n\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Lista este stabilit\u0103 prin Hot\u0103r\u00e2rea Guvernului RM nr. 1465 din 08.12.2003. Defectele \u0219i produsele expirate se returneaz\u0103 pe garan\u021bie \u0219i nu depind de starea ambalajului.<\/p>\n\n\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group ryjik-info-section\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n\n\n<h2 class=\"wp-block-heading\">Verificarea la primire<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Verifica\u021bi comanda \u00een prezen\u021ba curierului. Pe loc verifica\u021bi completarea, integritatea ambalajului \u0219i termenul de valabilitate. Reclama\u021biile privind deterior\u0103rile vizibile, sortimentul incorect \u0219i lipsurile sunt acceptate doar la recep\u021bia cu curierul.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dac\u0103 ceva nu corespunde, refuza\u021bi pozi\u021bia respectiv\u0103 pe loc. Proces\u0103m imediat \u00eenlocuirea sau returul.<\/p>\n\n\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group ryjik-info-section\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n\n\n<h2 class=\"wp-block-heading\">Defect \u0219i termen expirat<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Dac\u0103 a fost depistat un defect ascuns, viciu de fabrica\u021bie sau termen de valabilitate expirat, contacta\u021bi-ne \u00een termen de 14 zile de la primire. V\u0103 \u00eenlocuim produsul cu unul similar sau restituim banii prin aceea\u0219i metod\u0103 cu care a fost efectuat\u0103 plata.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Termenele \u0219i restituirea<\/h3>\n\n\n<ul class=\"wp-block-list\">\n<li>Examin\u0103m cererea de returnare \u00een termen de p\u00e2n\u0103 la 7 zile lucr\u0103toare.<\/li>\n<li>Restituim banii prin aceea\u0219i metod\u0103 cu care a fost efectuat\u0103 plata: pe aceea\u0219i carte sau \u00een numerar.<\/li>\n<li>Termenul de creditare a cardului depinde de banca dvs. De regul\u0103, \u00eentre 3 \u0219i 10 zile lucr\u0103toare.<\/li>\n<\/ul>\n\n\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group ryjik-info-section\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n\n\n<h2 class=\"wp-block-heading\">Cine achit\u0103 livrarea returului<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Contravaloarea produsului o restituim \u00eentotdeauna. Cheltuielile de transport pentru retur depind de motivul return\u0103rii:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Defect, termen expirat sau gre\u0219eala noastr\u0103<\/strong> (produs gre\u0219it, lips\u0103 din comand\u0103) \u2014 toate cheltuielile ne revin nou\u0103: ridic\u0103m produsul gratuit \u0219i restituim banii integral.<\/li>\n<li><strong>Produsul nu vi se potrive\u0219te sau v-a\u021bi r\u0103zg\u00e2ndit<\/strong> \u2014 conform legisla\u021biei Republicii Moldova, cheltuielile de livrare retur pentru un produs conform revin cump\u0103r\u0103torului. Pute\u021bi expedia produsul prin Nova Post pe cont propriu \u2014 atunci contravaloarea produsului se restituie f\u0103r\u0103 re\u021bineri.<\/li>\n<li><strong>Dac\u0103 v\u0103 este mai comod ca produsul s\u0103 fie ridicat de curierul nostru<\/strong> (\u00een Chi\u0219in\u0103u) \u2014 deplasarea se achit\u0103 conform tarifului de livrare \u00een vigoare: 50 lei, suma se re\u021bine din restituire. Re\u021binerea acoper\u0103 doar cheltuielile reale ale deplas\u0103rii \u2014 timpul pe drum \u0219i combustibilul \u2014 \u0219i nu este o penalitate. Livrarea gratuit\u0103 pentru comenzile de la 400 lei se refer\u0103 la livrarea comenzii \u0219i nu se aplic\u0103 la ridicarea returului.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Suma final\u0103 de restituit o comunic\u0103m \u00eentotdeauna \u00een avans \u2014 la coordonarea returului, \u00eenainte de deplasarea curierului. F\u0103r\u0103 re\u021bineri ascunse.<\/p>\n\n\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group ryjik-info-section\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n\n\n<h2 class=\"wp-block-heading\">Colet neridicat (livrare \u00een Moldova)<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Comenzile \u00een Moldova le expediem prin Nova Post cu plat\u0103 \u00een avans. Dac\u0103 coletul nu este ridicat de la oficiu \u00een termenul stabilit, acesta se \u00eentoarce automat la noi.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00cen acest caz v\u0103 restituim plata pentru produs, <strong>re\u021bin\u00e2nd costul livr\u0103rii retur<\/strong>: cheltuielile de expediere a coletului p\u00e2n\u0103 la oficiu \u0219i \u00eenapoi sunt tarifate separat de po\u0219t\u0103 \u0219i nu ne sunt compensate. De aceea, \u00een cazul neridic\u0103rii din vina destinatarului, suma restituit\u0103 se reduce cu costul livr\u0103rii dus-\u00eentors.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dac\u0103 v-a\u021bi r\u0103zg\u00e2ndit \u2014 anun\u021ba\u021bi-ne \u00eenainte de expediere, atunci nu se re\u021bine nimic. Iar pentru a nu pl\u0103ti expedierea retur, ridica\u021bi coletul de la oficiu la timp.<\/p>\n\n\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group ryjik-info-section\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n\n\n<h2 class=\"wp-block-heading\">Cum se proceseaz\u0103 returul<\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Suna\u021bi la <a href=\"tel:+37376765070\">+373 76 765 070<\/a> sau scrie\u021bi pe <a href=\"mailto:info@ryjik.md\">info@ryjik.md<\/a>.<\/li>\n<li>Indica\u021bi num\u0103rul comenzii \u0219i motivul return\u0103rii. Ata\u0219a\u021bi, dac\u0103 este posibil, fotografii ale produsului \u0219i ale ambalajului.<\/li>\n<li>Stabilim modul de transmitere: prin Nova Post pe teritoriul Moldovei sau prin curierul nostru \u00een Chi\u0219in\u0103u. Cine achit\u0103 livrarea retur \u2014 vezi sec\u021biunea de mai sus.<\/li>\n<li>Dup\u0103 verificarea produsului proces\u0103m restituirea sumei.<\/li>\n<\/ol>\n\n\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group ryjik-contact-card\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n\n\n<h2 class=\"wp-block-heading\">Ave\u021bi \u00eentreb\u0103ri?<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Telefon: <a href=\"tel:+37376765070\">+373 76 765 070<\/a><\/li>\n<li>Email: <a href=\"mailto:info@ryjik.md\">info@ryjik.md<\/a><\/li>\n<li>Program: de luni p\u00e2n\u0103 s\u00e2mb\u0103t\u0103, de la 10:00 p\u00e2n\u0103 la 20:00<\/li>\n<\/ul>\n\n\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Accept\u0103m returul conform Legii Republicii Moldova nr. 105-XV din 13.03.2003 privind protec\u021bia consumatorilor. Dac\u0103 produsul nu vi se potrive\u0219te sau v-a\u021bi r\u0103zg\u00e2ndit, ave\u021bi 14 zile pentru returnare de la data primirii. Defectele \u0219i produsele expirate sunt acceptate pe garan\u021bie separat. Categorie Termen Condi\u021bie V-a\u021bi r\u0103zg\u00e2ndit, nu vi se potrive\u0219te 14 zile ambalaj original intact, nefolosit, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-6852","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/ryjik.md\/ro\/wp-json\/wp\/v2\/pages\/6852","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ryjik.md\/ro\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ryjik.md\/ro\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ryjik.md\/ro\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ryjik.md\/ro\/wp-json\/wp\/v2\/comments?post=6852"}],"version-history":[{"count":6,"href":"https:\/\/ryjik.md\/ro\/wp-json\/wp\/v2\/pages\/6852\/revisions"}],"predecessor-version":[{"id":43393,"href":"https:\/\/ryjik.md\/ro\/wp-json\/wp\/v2\/pages\/6852\/revisions\/43393"}],"wp:attachment":[{"href":"https:\/\/ryjik.md\/ro\/wp-json\/wp\/v2\/media?parent=6852"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}